Privacy Policy

Effective date: October 19, 2026 · Last updated: October 19, 2026

Agentic Insights AI LLC, doing business as AgenticLine ("AgenticLine," "we," "us"), runs the website https://agenticline.ai, the AgenticLine app at https://app.agenticline.ai, and AI phone receptionist services for auto repair and body shops (the "Services"). This policy explains what we collect, how we use it, and your choices.

1. Who this covers

Shop owners and staff who sign up for or use the Services ("Customers").
Callers who phone a Customer's business and speak with the AI receptionist.
Website visitors and people who contact us or book a demo.

2. Information we collect

Account and shop details: name, email, phone, password (stored only as a secure hash), shop name, address, hours, services, prices you choose to share, and your answers about how the AI should handle calls.
Billing: handled by Stripe. We don't receive or store full card numbers.
Calls: for calls the AI answers on a Customer's behalf: caller phone number, call time and length, recordings, transcripts, summaries, and details the caller gives (such as name, vehicle and service needed).
Calendar data: if a Customer connects Google Calendar (see section 4) or Microsoft Outlook.
Messages: texts and emails we send to Customers and, on their behalf, to their callers.
Usage and device data: IP address, browser, pages visited and cookies needed to keep you signed in.

3. How we use information

To provide the Services (answer calls, book appointments, send confirmations and call summaries), set up and support your account, bill you, keep the Services secure, prevent fraud and abuse, improve the Services, and meet legal duties. We send marketing messages only if you opt in.

4. Google user data

When a Customer chooses to connect Google Calendar, AgenticLine asks for these permissions:

See your calendars and events (calendar.readonly): to list your calendars so you can choose one, and to check busy and free times so the AI only offers callers times you are open.
Create and edit events (calendar.events): to add appointments the AI books for callers to the calendar you chose.
Your Google account email, to show which account is connected.

We use Google user data only to provide and improve this booking feature for you. We do not sell it, use it for advertising, use it to build or train general AI or machine-learning models, or let humans read it, except with your permission, for security, or where the law requires. Calendar access tokens are encrypted at rest. You can disconnect anytime in Dashboard → Calendar or at myaccount.google.com/permissions. When you disconnect, we revoke access and delete the stored tokens.

AgenticLine's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. SMS messaging

By providing your phone number and opting in, you agree to receive SMS messages from AgenticLine about your account, appointments, call summaries, support and service updates, and, only if you separately opt in, occasional promotional messages. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We never sell or rent phone numbers. Text messaging originator opt-in data and consent will not be shared with any third parties.

6. Call recordings and AI disclosure

The AI receptionist tells callers it is a virtual assistant. Calls may be recorded and transcribed so the Customer can review them. Where state law requires everyone's consent, the AI gives a recording notice. Customers are responsible for any further notices their business needs.

7. Who we share information with

Only with service providers that help us run the Services, under contracts that limit their use of the data: cloud hosting (Cloudflare), payments (Stripe), voice AI and telephony (Vapi and its speech and language-model providers), messaging and CRM (HighLevel/LeadConnector), and calendar providers you connect (Google, Microsoft). We also share information when the law requires it, to protect rights and safety, or as part of a merger or sale of the business. We don't sell personal information.

8. Retention

We keep account data while your account is open. We keep call recordings and transcripts for as long as your account is active, plus up to 90 days after cancellation unless the Customer deletes them sooner, and billing records as long as tax law requires. When a Customer closes their account, we delete or anonymize their data within 90 days after cancellation, except where we must keep it.

9. Security

We use encryption in transit, encryption of sensitive tokens at rest, hashed passwords and limited staff access. No system is perfectly secure.

10. Your choices and rights

You can access, correct or delete your information, or opt out of marketing, by emailing [email protected]. Depending on where you live (for example California), you may have more rights. We won't treat you differently for using them. Callers who want their recording or details removed can contact the shop they called, or us.